Our policy is valid for a period of 60 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 60 days has lapsed, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 10 Industrial Road, Walpole, MA, 02081. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 20% restocking fee.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: